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February 2006
In this Edition:
Concierge Care is Breaking New Ground in Home Healthcare in South Florida
Challenged by Medicare Prescription Drug Decisions?
Concierge Care is Breaking New Ground
in Home Healthcare in South Florida
Ever wish that there was a home healthcare company that really
catered to the needs of your clients and family? Now there is…Rona
Bartelstone Care Management and Home Healthcare has created
a new platinum level of its home healthcare service to meet the
needs of the most demanding and sophisticated clients.
Our Concierge Care service
goes the extra mile to assure that clients receive a catered level
of care that exceeds the abilities of most private home healthcare
providers.
This includes:
- Two hours of free care management services to assure that
services are customized to the unique needs of the individual
and the household. This free assessment is arranged at the
client's home, at a convenient time and provides review of
the client's needs, requirements, health and safety.
- This results in a customized plan of care that is specific to the client's specific lifestyle, schedule, dietary preferences and health and safety needs.
- Concierge Care team members who work in the home with the
client are assigned based upon the free in-home assessment
of the care manager and the desire to match the skills
and personality of the worker with the client.
- Concierge Care team members have additional training and mentoring from highly experienced home care nurses, our care manager and their own peers in areas such as:
- Effective communication
- Understanding the special needs of clients with health issues
- Relationship building
- Working in a team with the family and the agency staff
- Problem solving skills
- Etiquette and presentation
- Concierge Care clients have more frequent contact with the agency's director of nursing to assure satisfaction with the services
- Concierge Care clients can rely on a team of providers to assure that long term care needs are met in a manner that is consistent with their preferences and lifestyle.
Process:
The first step toward using the Concierge
Care program is to speak with one of our home healthcare intake
workers who will go through an initial discussion with you, your
family or your client to get an understanding of the type of service
that is desired. This will include a discussion of the personal
care that needs to be provided, but also other details that will
help us begin to think about the best match between the client
and the worker.
The first person that goes into the home of the client is the
Care Manager to do the free assessment and develop
the plan of care that will be used by the home care worker on
the job. This meeting will be scheduled at the earliest time that
is convenient for the client. The care manager will focus on the
issues that make the difference between care and great
care. These include the things that relate to the personality
and lifestyle of the care recipient. This information is used
to assure that we can select the best home healthcare worker for
this environment and to coach the caregiver to assure that the
relationship starts out strong and continues to grow.
Once the home healthcare worker is assigned, the Care
Manager will orient her to the client and his or her lifestyle
preferences. The Care Manager will assure that the home healthcare
worker has an excellent sense of the expectations and how best
to work with the client and family.
Once the relationship between the home healthcare worker and the client is created, the Director of Nursing (DON),
along with our visiting nurse will assume the on-going management responsibilities of the care. This will mean
regular telephone contact by the DON with the home health care worker and the client, in addition to periodic RN
home visits that depend upon needs and any insurance requirements. Additional Care Management services can always
be purchased separately by the family if there are on-going social and emotional issues that require support.
The Concierge Care program is successful because of careful selection and training of the home healthcare worker
and the team that works with her. The home healthcare worker is continually supported and coached about the specific
needs of each client so that the care is truly customized to each household. We put you first to assure the platinum
level of care.
Challenged by Medicare Prescription Drug Decisions?
Let a Care Manager Guide you through the Selection Process!
The New Medicare Prescription Drug program (Medicare Part D) is causing massive confusion for older
adults and their families. Even the Centers for Medicare and Medicaid (CMS) have been challenged to
publish accurate information because the program is so complicated.
There are so many unknowns in the program that no one can assure that a first choice of health plans
will be the one that an enrollee stays with over time. However, a Care Manager can help you to narrow
down your choices so that you can make the best decision to get started on the coverage.
Even if someone doesn't take a lot of prescription drugs now, they still should consider joining a drug
plan prior to the end of the initial enrollment period of May 15, 2006. As people age, we often need
increasing amounts of prescription drugs to remain healthy. For most people, by joining now you will
pay a lower monthly premium. If you choose to join after the May 15th deadline, you will pay a higher
premium as a penalty for as long as you have a Medicare drug plan.
Give us a call our Care Managers can help you with the decision.
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